Returns and withdrawal
Last updated 21 October 2026
You have 14 days to withdraw from your purchase. The period starts on the day you receive the items. If your order arrives in several parcels, it starts when you receive the last one. You do not have to give a reason.
How to withdraw
Let us know before the period ends. Write to hello@mysimplewins.com with your order number and the items concerned. You can use the withdrawal form at the bottom of this page, but you do not have to. We will confirm by email that we have received your notice.
Returns
Send the items within 14 days of notifying us, to:
MySimpleWins
Rebækkas gate 21
1534 Moss
Norway
You pay the return shipping. Include your order number and pack the items well. We recommend a tracked shipping method.
Refunds
We refund everything you paid for the items without undue delay, and no later than 14 days after receiving your notice. We may wait until we have received the items, or until you have shown that they have been sent. The money is returned to the payment method you used, free of charge.
You may try the items as you would in a shop. If an item has been used or damaged beyond that, we may deduct the loss in value.
Faulty items
If an item is damaged or wrong, that is a complaint, not a withdrawal. We then cover reasonable return costs. See our terms of sale.
Withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Elverum Digital, Rebækkas gate 21, 1534 Moss, Norway, hello@mysimplewins.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number:
Received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: