Terms of sale

Last updated 21 October 2026

These terms apply when you shop in the MySimpleWins online store. They do not limit the rights you have as a consumer under the law.

Seller

Elverum Digital (sole proprietorship), org. no. 932 885 190
MySimpleWins, Rebækkas gate 21, 1534 Moss, Norway
Email: hello@mysimplewins.com

MySimpleWins is the name of the store. The buyer is the person placing the order.

The agreement

The agreement consists of these terms, the information you see when you order, and the order confirmation you receive by email. It is binding once payment is complete and you have received the order confirmation.

Prices

The price you see on the product and at checkout is the total price you pay us. Shipping is free, and we add no fees.

Depending on the country you live in and the value of the parcel, you may be charged VAT, duties or fees on delivery. Such charges come from the carrier or the customs authorities, not from us.

Payment

You pay at checkout by card, Klarna, Link, Apple Pay or Google Pay. The options you see depend on your country and device. Payments are processed by Stripe, and we never see your card number. You are charged when you place the order. If you pay with Klarna, Klarna's terms also apply.

Delivery

We ship to Norway, the EU and the United States. Delivery normally takes up to 14 days. It varies by product and shipping method. You will get an email with a tracking number when your parcel ships.

If delivery is late, you have the rights the law gives you, including the right to demand delivery, withhold payment and cancel the purchase if the delay is significant.

Right of withdrawal

You can withdraw from the purchase within 14 days of receiving the items. Read more under Returns and withdrawal.

Faulty items

If something is wrong with an item, tell us within a reasonable time after you discover it. You always have at least two months. The deadline is two years from delivery, and five years for items meant to last considerably longer.

Write to hello@mysimplewins.com with your order number, a short description and preferably a photo. Depending on the fault, you can ask for a repair, a replacement, a price reduction, a refund or compensation. For valid claims, we cover reasonable return costs.

Personal data

How we handle your information is described in our privacy policy.

Disputes

Contact us first, and we will usually find a solution. If not, you can contact the Norwegian Consumer Council (Forbrukerrådet) or, if you live in another EU country, the European Consumer Centre Norway.

Norwegian law applies. If you live in another country, you keep the consumer protection you have under the law there.